We operate an in-house complaints procedure which meets national NHS criteria and we would like to know if any patient has a problem or concern regarding any aspect of the service received from doctors, nurses or staff. We ask that any complaints be put in writing and addressed to the practice manager.
Where local resolution has not been possible, patients can register their complaint with the NHS England customer contact centre. You can contact them on 0300 311 2233 or email England.firstname.lastname@example.org with 'For the attention of the complaints manager' in the subject line.
If you wish to raise a concern about health and social care services you feel should be dealt with outside of the practice. Healthwatch Rotherham is commissioned to provide and advice, support, information and Advocacy service. You can contact them on 01709 717130 or email email@example.com
If you still remain dissatisfied after the conclusion of the NHS complaints procedure, you can ask the Parliamentary and Health Service Ombudsman to review your case as the next level.
The Health Service Ombudsman is independent of both Government and the NHS and can be contacted at:
Telephone: 0345 015 4033.